Privacy | C-Box

Privacy Policy for C-Box

At C-Box (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website c-box.ca and make a purchase from us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, shipping and billing address, and payment details.
Non-Personal Information: Browser type, IP address, device information, and how you interact with our website.
Cookies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Send order confirmations, updates, and support messages.
Improve our website, products, and services.
Respond to your inquiries and provide customer support.
Send promotional offers (only if you’ve opted in).

3. How We Share Your Information

We may share your information with:

Service providers who help us process payments, deliver orders, or host our website.
Legal authorities if required by law, court order, or government regulation.

We never sell, rent, or trade your personal information to third parties.

4. Payment Security

All payments on our site are processed through secure, PCI-compliant payment gateways. We do not store your complete credit card details on our servers.

5. Your Rights (Under Canadian Law)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at contact@c-box.ca.

6. Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. 30-Day Return Policy

We want you to love your C-Box products. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. To qualify:

Items must be unused, unwashed, and in original packaging.
Proof of purchase (order number or receipt) is required.
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

For return requests, please email us at support@c-box.ca before sending any item back.